• Welcome to the website of the Veterinary Practice Management Association, VPMA
  • Welcome to the website of the Veterinary Practice Management Association, VPMA
  • Welcome to the website of the Veterinary Practice Management Association, VPMA
Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Learn | Share | Grow

At the VPMA, our mission is simple: to help you grow your management 
through support, sharing and learning


The VPMA offers membership to all those
with an interest in practice management,
whatever their role in practice.

SPVS VPMA Congress 2018 Logo DRAFT 300x128

lunchtime cr


Registration is now open for the VPMA-SPVS 2018 Congress. 

This congress is the foremost business and management event in the UK and is not to be missed! It's open to everyone, whatever their role in practice. There are great registration discounts for VPMA members.

Read more and register now! 

Highlights include:

A New to Management stream

Two day stream on High Performing Teams

Staff retention & productivity

Customer Care

Mind Matters Stream

See the full programme here.

Autumn series of Lunchtime Management Updates

If you missed our webinar this month "GDPR: Data Protection law is changing, is your practice ready?" with Helen Thomas from the ICO, the recording is now available to listen to in the VPMA archives.

Look out for our 2018 webinar programme information coming soon!


The Lunchtime Management Updates are short, 30 min webinar presentations for VPMA members, on current issues that affect veterinary practices. They are designed to be fitted into a working day, with a 15min Q&A session with the guest speaker at the end.

An archive of past webinars and CPD certificates can be found in the VPMA Members' Archives.