• North East/Co. Durham Region, VPMA
  • North East/Co. Durham Region, VPMA
  • North East/Co. Durham Region, VPMA
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  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


North East/Co. Durham Region

We are looking to recruit someone who can assist Claire with holding regional meetings in the North East/Co. Durham area.

Claire does hold regional meetings, but due to work commitments requires some support in arranging her meetings.

If you are interested in assisting Claire, please contact the This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further details.

Claire has held very successful meetings in Bradbury during 2015 and 2016. 

Claire's meetings for 2017 will be advertised here nearer the time.

Regional Organiser:

Claire Bake

I have been Human Resources Manager at the Wilson Veterinary Group in County Durham since July 2006. Having previously worked for Wm Morrison Supermarkets for 9 years, I graduated from Sheffield University in 2002 with a BSc in Physics. Knowing that Physics was not the career for me, I went on to complete the Morrisons Graduate Trainee Scheme, specialising in Personnel. I recently completed my MA in Human Resource Management at Teesside University and am working towards Chartered Membership of the CIPD.

Outside of work I am very active in the Scout Association, as a Beaver Scout Leader for my local group and with District, County and National roles as well.

Tel: 01388 602707

This e-mail address is being protected from spambots. You need JavaScript enabled to view it