• West Midlands Regions, VPMA
  • West Midlands Regions, VPMA
  • West Midlands Regions, VPMA
Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


West Midlands Regions

Rebekka has recently joined the team of Regional Organisers, taking over from long-standing Regional Organiser Melvyn Wilkins.

Rebekka will be covering the West Midlands region.

Rebekka's first meeting of 2017 was held on the 14th June at Clent Hills Vets, Bromsgrove.  Jamie Crittall from Virtual Recall attended, giving a talk entitled "How to engage with your clients better to improve compliance and increase the bottom line".


Regional Organiser:

Rebekka Fiorani

 rebekka fiorani2

I am the Practice Manager and owner of the independently owned, Clent Hills Vet Group, based in Bromsgrove, Worcestershire. Having worked for the practice for 20 years, starting as a kennel assistant,  I bought in to the business in 2009. I have always been involved with the VPMA and was fortunate to be their president 2010 - 2012. 

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