• Position Vacant, VPMA
  • Position Vacant, VPMA
  • Position Vacant, VPMA
Latest News //
  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.

     
  • APPRAISALS: A SIMPLE GUIDE



    Renay Rickard, VPMA president, armed new managers with a suite of tools to help conduct appraisals with a range of practice team members during her ‘New to Management’ webinar


    Conducting appraisals causes many new managers to pale at the thought, but VPMA’s president, Renay Rickard, put minds at rest with a straightforward guide to the ‘Do’s and Don’ts’ of staff appraisals, during VPMA’s second New to Management webinar held on March 15.

    The message was clear from the beginning: make appraisals in your practice a positive experience and something that members of the team actually look forward to instead of dread!

    “In the early days, when I first started to do appraisals in my practice, it was viewed as an annual telling off! We want it to be a positive experience all round. We now have people coming to me and asking when their next appraisal is – that’s when you know you’re doing something right,” said Renay.

    It’s important to make your team member feel at ease and special – this is time invested in them in a busy practice where time is pressured and not everyone always gets listened to, continued Renay. “It’s important to commit to a time you’ve set – I’ll allow a time to be cancelled once but the appraisal has to go ahead the next time. It’s a big deal for the person being appraised so make sure they feel important and that your meeting is held somewhere private and uninterrupted,” she added.

    Being clear about the purpose of the appraisal and giving the reasons why you’re holding one is important for clarity and consistency among staff. Key to this, said Renay, was having a structure and procedure in place, including making your key performance criteria available to everyone – publishing them in the staff handbook in Renay’s practice.  

    Stats

    Polls carried out during the webinar showed an interesting split between delegates in their concerns over conducting appraisals. When asked “What is your biggest challenge regarding appraisals?” the responses were as follows:

    33%  “Unsure how to keep emotion out of it”

    27%  “Worried about confrontation issues”

    22%  “Not having a formal process in place”

    16%  “Don’t have enough objective info”

    2%   “The team members are senior to me or at practice longer”


    When asked whether their practice had an appraisal process in place, the results showed almost one-third did not.


    62% Had a process in place

    31% Did not have a process in place

    8 % Were not sure


    The message from Renay for practices without an established appraisals process was to not be intimidated by the prospect and start one yourself. She said: “If your practice doesn’t have a review process, do start one in an informal way and do it yourself if you’re heading up a small team. Ensure that the person who does take on this task has the authority to make changes or raise issues with the bosses – there’s nothing more frustrating for staff than being promised a chat and airing their views only for it not to go any further.”


    Renay shared her protocol for appraisals, which will be distributed on the accompanying slides to webinar delegates. You may still sign up now to this and other webinars in the series; visit
    http://events-by-vpma.co.uk/


    The next webinar in the series is entitled
    Difficult Team Members and Disciplinary Processes and will be delivered by Simone Taylor from Citation on April 12 at 8pm. This webinar will look at how to handle difficult team scenarios and what might be expected of you in managing a disciplinary process.


    To sign up or for more information email
    secretariat@vpma.co.uk or visit http://events-by-vpma.co.uk/

     
  • RCVS Strategic Plan 2017/19

    Leadership, innovation and culture change focus for three-year strategic plan

    The Royal College of Veterinary Surgeons (RCVS) has published its Strategic Plan for 2017 to 2019, with a focus on developing leadership within the veterinary professions, encouraging innovation, and further extending a learning culture as a counter to the ‘blame’ culture that exists in some parts of the profession.


    The Strategic Plan was developed throughout the course of 2016 with input from a number of stakeholders including RCVS Council and Veterinary Nurses Council, key committees and College staff. Most importantly, the evidence for change came from the wide and deep consultations that took place within Vet Futures, the joint RCVS and British Veterinary Association project that aims to help the veterinary profession prepare for and shape its future.

    This process led to the development of five key ambitions for the next three years:

    • Learning culture: to establish the extent to which a ‘blame’ culture exists in the veterinary professions, the role that the RCVS may play in it, the impact it may have on the welfare of vets, veterinary nurses, owners and their animals, and how we can move towards a culture that has a greater focus on learning and personal development.

    • Leadership and innovation: to become a Royal College with leadership and innovation at its heart, and support this creatively and with determination.

    • Continuing to be a First-rate Regulator: continuing to build on the foundations that have already been laid, we will work to ensure that the legislation and regulations that support us are not only fit for purpose today, but enable us to make the UK veterinary professions, and those allied professionals who work alongside them, the best that they can be into the future.

    • Global reach: in part a response to Brexit and the need to be more externally-facing but with an emphasis to improve animal health and welfare on an international basis by raising veterinary standards overseas, contributing to the One Health agenda and ensuring that our regulation keeps pace in a global market.

    • Our service agenda: to continue to build on our service agenda to ensure that people not only find interactions with us to be efficient and fair, but seek out and take up opportunities to engage further.

    Nick Stace, RCVS CEO, said: “The hallmark of our 2014 to 2016 Strategic Plan was getting the basics right by clarifying our identity, improving our core functions, setting out our service agenda and strengthening our foundations. The plan gave us a firm foundation to build upon and improved levels of confidence in the College from stakeholders which has allowed us to be more ambitious and outward-looking with this new plan.

    “Within the new plan there are challenging ambitions and stretching objectives that address some of the big issues affecting the veterinary team, whether that’s playing a more global role post-Brexit, the importance of embracing new technology, or the pressing need to consider culture change within the profession to ensure it continues to grow and learn.

    “I would ask each member of the profession to take a look at the Strategic Plan and I am very happy to receive comments and feedback on the plan by email at nick@rcvs.org.uk.”

    To download the Strategic Plan please visit www.rcvs.org.uk/publications

     
  • VPMA / SPVS Congress 2017

    Join us at the Celtic Manor Resort, Newport from the 26th to 28th January 2017.

    From behaviour economics to the ultimate front of house experience; resilience to understanding mindsets; practical H&S to managing social media, with speakers from home and abroad; within and outside the profession - you don't want to miss this event.

    Incorporating the New to Management Stream: whether you're a head nurse, a lead vet in a clinical role, an administrator or client care team leader, you probably have some management elements to your job; or are you moving into management but finding it a bit daunting?  This stream is pitched at introductory level.

    For full details about Congress, click here.

     

Position Vacant

We offer this free service to anyone looking to recruit managers within the veterinary industry.  Advertisements will be displayed free of charge on this page for 8 weeks.  Send your boxed ad in electronic word format in a text box to the Secretariat by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Experienced Practice Manager - York

tower
Exciting opportunity has arisen within Tower Veterinary Group for an experienced practice manager with strong leadership skills to drive our 6 site practice, in the stunning city of York.

This role is a combination of effective management of the day to day running of a busy practice together with HR function, business development and enhancement of current client services. 

Tower Veterinary Group is a member of vetPartners which creates great opportunity for collaboration, career development and support.

This is a full time permanent position with a competitive salary dependent on experience. 

Key responsibilities:

  • Strategic Management
  • Personnel Management & HR
  • General Practice Management
  • Internal and External Communication


The ideal candidate must have:

  • Confidence with all aspects of personnel management including; appraisals, staff motivation and leadership
  • Some knowledge of HR policy
  • Previous experience of running a practice would be desirable
  • Strong communication and focus on delivering exceptional customer service
  • Have proven success in business development and change management skills.
  • Recognise the importance of financial drivers.
  • Experience of the veterinary industry desirable.



This is an exciting position for a confident and driven individual with a passion and ability to grow and develop the business. The individual must be approachable and supportive to the team they lead. 

Please apply in writing with your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Unfortunately we are unable to inform all unsuccessful candidates.

Closing date : Friday 18th August.

   

Clinical Director/Practice Director, Beaumont Veterinary Group, Oxfordshire

Are you looking for that next step to develop your career?

Are you passionate about client and clinical care?

Are you a team player that can support and encourage a clinical team?

If so, we want to hear from you!

Beaumont veterinary group, located in the historic city of Oxford, is seeking a driven Clinical or Practice Director to join their three branch group.

We are looking for someone who works to excellent clinical standards, is enthusiastic and passionate about veterinary medicine and will drive the practices forward both clinically and commercially.

You will be an excellent communicator that can dynamically lead a clinical team, whilst being instrumental in strategically planning, facilitating and delivering regulatory compliance across all practices.

At Beaumont, you will be supported by an experienced management team while working with incredibly friendly and fun vets, nurses and receptionists.

We will also consider applications from candidates without a clinical bias but who have proven commercial and leadership experience.

We place strong importance in ensuring that our staff have a good work life balance:

  • No OOH
  • No on call
  • Saturdays on a rolling rota


Further benefits include:

  • Ongoing CPD tailored around your skills and interests
  • RCVS and VDS fees covered
  • Private healthcare cover
  • Competitive salary and bonus scheme
  • Pet discounts
  • Access to our sharesave scheme
  • Childcare vouchers, cycle to work scheme, discounted membership at over 2,000 participating health clubs.


To apply, please send your CV and covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Clinical Director at Southdown Veterinary Practice

Are you looking for that next step to develop your career?

Are you passionate about client and clinical care?

Are you a team player that can support and encourage a clinical team?

If so, we want to hear from you!

Southdown veterinary practice located on the popular south coast is seeking a driven Clinical Director to join their two vet group based in Southwick and Hove.

We are looking for someone who works to excellent clinical standards, is enthusiastic and passionate about veterinary medicine and will drive the practices forward both clinically and commercially.

You will be an excellent communicator that can dynamically lead a clinical team, whilst being instrumental in strategically planning, facilitating and delivering regulatory compliance across both practices.

We place strong importance in ensuring that our staff have a good work life balance:
• No OOH
• No on call
• Saturdays on a rolling rota

Further benefits include:
• Ongoing CPD tailored around your skills and interests
• RCVS and VDS fees covered
• Competitive salary
• Pet discounts
• Access to our sharesave scheme
• Childcare vouchers, cycle to work scheme, discounted gym membership plus more.

For more information, please apply by emailing your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Equine Director - CVS Group PLC - UK Wide

At CVS Group plc we are the largest integrated veterinary service provider in the UK with turnover in excess of £200m and over 4500 employees. We operate several key business areas; 400 + veterinary surgeries, four diagnostic laboratories, seven pet crematoria, a successful ecommerce business and two buying groups. We have doubled in size in the last three years and have further expansion, development and diversification initiatives planned for 2017 and beyond.

Due to expansion, we have a rare opportunity for an individual with relevant healthcare, agricultural or veterinary experience to join us as a Regional Director. You will be responsible for leading and supporting a number of our equine veterinary practices across the country.

Regional Directors are vital to the success of our business and are responsible for providing the right support, coaching and leadership to enable our people and practices to achieve their full potential. In the role, some of your key responsibilities will include:

  • Providing strategic direction and leadership to the practices within your area.
  • Maximising the operational performance of your practices.
  • Ensuring the delivery of excellent clinical quality and care standards across your practices.
  • Developing new first opinion and OOH businesses within your region.
  • Ensuring the consistent support, training and coaching needs of employees across your practices, in order to ensure their continued development, are met.
  • Supporting our practice teams to achieve RCVS PSS Awards as a tool to constant improvement of clinical and service standards (for all our clients).


To be successful you will be able to demonstrate:

  • The ability to communicate clearly with a range of people at differing levels, deploying a range of techniques to do this effectively.
  • Experience with managing multiple business sites. Preferably you will have a background in an equine setting but we are open to related fields.
  • The ability to energise, shape and direct teams.
  • Proven experience supporting and developing staff to deliver business goals.
  • Fluency in interpreting a wide range of financial information to inform decision-making & action-planning and communicating financial information.
  • A passion for the continued improvement and development of the equine veterinary profession.


In return, you will receive a competitive salary package and bonus with additional benefits including a company car, 5 weeks holiday (+ Bank Holidays), company pension, an extremely generous staff discount scheme for pet healthcare (including cost price medication and free consultations) and flexible benefits such as cycle to work and discounted gym membership.

The position will be home based with regular weekly travel (3/4 days a week) to the practices in your region with some further travel required outside of region on occasion to relevant CVS meetings, conferences and events.

If you are looking for a role where you can really utilise your veterinary industry experience and people skills to help grow and develop our people and practices then we want to hear from you.

For more information please call 01379 658413.

To find out more or to apply for this role, please email your CV and covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

   

Practice Manager Required - South East

Practice Manager - Full Time
Location: South East
Practice Name: Croydon Companion Care
Position: Practice Manager
External Advertising Start Date: 18 Jul 2017
Vacancy Type: Permanent

Surgery Information / Job Description

Obi, our Partner and Senior Vet in our small animal practice in Croydon is looking for a Practice Manager to join the team.  Currently leading a team of 16, Obi is looking for an organised and proactive Practice Manager who can support and manage all aspects of life in practice.  If you have what it takes and would like to work in an environment where animal welfare and client satisfaction is at the very heart of everything you do, then get in touch.  We’re waiting to hear from you.

A certified training practice, we are situated inside a Pets at Home store at Waddon Goods Yard.  Our practice is easily accessible, with Waddon train station located 5 minutes away and there are great links from East Croydon to London Bridge, Victoria and Kings Cross (all accessible within 15-25 mins).

As a Practice Manager you will be responsible for the day to day organisation and management of a very busy practice and a large team, ensuring an exceptional level of service is delivered at all times for patients and clients.

Person Specification

The ideal candidate will be a confident, approachable and supportive leader with the business acumen to continue the growth of the practice.  This is a demanding role in a busy, pressurised environment, therefore operating with professionalism, confidence and resilience are necessary in order to perform successfully.  You will have strong team leading, administrative and organisational skills with previous experience of human resources, finance and business management. Excellent communication skills, attention to detail, a strong focus on client satisfaction and a good business sense are also pre-requisites.  A nursing background or experience in the veterinary field is advantageous.

This a full time role working 40 hours per week and we do require candidates to be flexible.  Weekend working is not necessary for this role however there may be times due to holidays or projects were its necessary and you would be expected to support.

Benefits

In return for your hard work, we offer:

  • Generous salary
  • Bonus scheme
  • CPD allowance for managerial training
  • Company discounts - including 20% off at Pets at Home, and the Vet Group.


We are an Equal Opportunities Employer

To apply, please visit careers.myvetpractice.co.uk  If the role is no longer listed, this means  the position has now been filled.

   

General Manager Required - Maidstone, Kent

petemergency

We are looking for a General Manager for our large, mainly small animal veterinary hospital in Maidstone Kent. Established over 100 years ago, Newnham Court is a proud accredited Tier 3 hospital, offering clients and patients exceptional care.

We are a single site practice employing 18 small animal veterinarians covering the areas of first opinion, emergency and referral work. We also have a 7 vet equine practice in adjacent premises, and our total payroll number is over 100.

Reporting to the directors, the successful candidate will head a team of four other divisional 
Managers, overseeing and being involved in the following areas:

  • Sales and Marketing
  • Budgets and Profitability
  • Human Resources
  • Phones and Computer Systems
  • Health and Safety
  • Building Maintenance


They will also contribute to the management process, and assist with setting and maintaining the highest practice standards in line with RCVS expectations.

Person Specification:

We are looking for a friendly, dedicated and focused individual to assist in the smooth running of the practice. You must be highly organised, team focused and able to motivate and encourage people to enable them to work to the best of their ability.

Skills Required:

  • A proven record of managing and bringing forward a large team
  • Training in HR ideally with the CIPD
  • Experience in dealing with practice management systems
  • Proficient leadership and supervisory skills
  • The ability to communicate well both verbally and written
  • Ability to delegate and manage
  • Be able to produce a high level, quality service to colleagues
  • Be resourceful, inventive and self-confident


If you would like to join our team and make a difference, please send your CV and covering letter to our Administration Manager Mrs Lucy Dalligan, This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For further information please call 01622 734555.

Salary from £40,000 pa, according to experience.

   

INDEPENDENT VETCARE ARE RECRUITING BUSINESS SUPPORT MANAGERS

ivc logo

We have two brand new vacancies due to our continued growth in the Northwest/M6 corridor and York/Derby locations. You must live in these areas to be able to apply for this exciting opportunity.

We can offer a competitive salary, excellent benefits and a fantastic opportunity for career development Independent Vetcare is the fastest growing Veterinary Group in the UK. We have come together out of our desire to pool resources, skills and knowledge. We believe in local management and clinical quality is at the heart of everything we do. Our company has strong core values of integrity, loyalty, respect for its staff and clients.

Due to the rapid growth of our group, we need an additional Business Support Manager to join our central support team. This is a key role where you will be responsible for supporting and advising all of the veterinary practices in your area and providing a close link between our Clinical Directors and the central team (finance, marketing, purchasing, HR, property and IT). You will also be helping new practices integrate successfully into the larger group. You could be currently working as a Practice Manager or Senior Nurse, or you may already be undertaking a similar role in a parallel industry. With excellent people management and influencing skills you will be involved in recruitment, improving operational performance, helping sites problem-solve and providing them with commercial acumen when required.

We are looking for someone with the following:
• Experience of vet industry or other similar clinical background
• Self-motivated and track record of independent working
• Ability to embrace change and be flexible as the group evolves
• Experience of management responsibilities
• Warm communicator with strong people skills
• Good appreciation of Human Resources and Health & Safety issues
• Microsoft Excel and Word skills
• Some flexibility with working hours and place of work required. The role will require travel.

Please contact our Recruitment Manager Debbie Loding for more information on 07702333522 or send your CV and covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it