• Position Vacant, VPMA
  • Position Vacant, VPMA
  • Position Vacant, VPMA
Latest News //
  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.

     
  • APPRAISALS: A SIMPLE GUIDE



    Renay Rickard, VPMA president, armed new managers with a suite of tools to help conduct appraisals with a range of practice team members during her ‘New to Management’ webinar


    Conducting appraisals causes many new managers to pale at the thought, but VPMA’s president, Renay Rickard, put minds at rest with a straightforward guide to the ‘Do’s and Don’ts’ of staff appraisals, during VPMA’s second New to Management webinar held on March 15.

    The message was clear from the beginning: make appraisals in your practice a positive experience and something that members of the team actually look forward to instead of dread!

    “In the early days, when I first started to do appraisals in my practice, it was viewed as an annual telling off! We want it to be a positive experience all round. We now have people coming to me and asking when their next appraisal is – that’s when you know you’re doing something right,” said Renay.

    It’s important to make your team member feel at ease and special – this is time invested in them in a busy practice where time is pressured and not everyone always gets listened to, continued Renay. “It’s important to commit to a time you’ve set – I’ll allow a time to be cancelled once but the appraisal has to go ahead the next time. It’s a big deal for the person being appraised so make sure they feel important and that your meeting is held somewhere private and uninterrupted,” she added.

    Being clear about the purpose of the appraisal and giving the reasons why you’re holding one is important for clarity and consistency among staff. Key to this, said Renay, was having a structure and procedure in place, including making your key performance criteria available to everyone – publishing them in the staff handbook in Renay’s practice.  

    Stats

    Polls carried out during the webinar showed an interesting split between delegates in their concerns over conducting appraisals. When asked “What is your biggest challenge regarding appraisals?” the responses were as follows:

    33%  “Unsure how to keep emotion out of it”

    27%  “Worried about confrontation issues”

    22%  “Not having a formal process in place”

    16%  “Don’t have enough objective info”

    2%   “The team members are senior to me or at practice longer”


    When asked whether their practice had an appraisal process in place, the results showed almost one-third did not.


    62% Had a process in place

    31% Did not have a process in place

    8 % Were not sure


    The message from Renay for practices without an established appraisals process was to not be intimidated by the prospect and start one yourself. She said: “If your practice doesn’t have a review process, do start one in an informal way and do it yourself if you’re heading up a small team. Ensure that the person who does take on this task has the authority to make changes or raise issues with the bosses – there’s nothing more frustrating for staff than being promised a chat and airing their views only for it not to go any further.”


    Renay shared her protocol for appraisals, which will be distributed on the accompanying slides to webinar delegates. You may still sign up now to this and other webinars in the series; visit
    http://events-by-vpma.co.uk/


    The next webinar in the series is entitled
    Difficult Team Members and Disciplinary Processes and will be delivered by Simone Taylor from Citation on April 12 at 8pm. This webinar will look at how to handle difficult team scenarios and what might be expected of you in managing a disciplinary process.


    To sign up or for more information email
    secretariat@vpma.co.uk or visit http://events-by-vpma.co.uk/

     
  • RCVS Strategic Plan 2017/19

    Leadership, innovation and culture change focus for three-year strategic plan

    The Royal College of Veterinary Surgeons (RCVS) has published its Strategic Plan for 2017 to 2019, with a focus on developing leadership within the veterinary professions, encouraging innovation, and further extending a learning culture as a counter to the ‘blame’ culture that exists in some parts of the profession.


    The Strategic Plan was developed throughout the course of 2016 with input from a number of stakeholders including RCVS Council and Veterinary Nurses Council, key committees and College staff. Most importantly, the evidence for change came from the wide and deep consultations that took place within Vet Futures, the joint RCVS and British Veterinary Association project that aims to help the veterinary profession prepare for and shape its future.

    This process led to the development of five key ambitions for the next three years:

    • Learning culture: to establish the extent to which a ‘blame’ culture exists in the veterinary professions, the role that the RCVS may play in it, the impact it may have on the welfare of vets, veterinary nurses, owners and their animals, and how we can move towards a culture that has a greater focus on learning and personal development.

    • Leadership and innovation: to become a Royal College with leadership and innovation at its heart, and support this creatively and with determination.

    • Continuing to be a First-rate Regulator: continuing to build on the foundations that have already been laid, we will work to ensure that the legislation and regulations that support us are not only fit for purpose today, but enable us to make the UK veterinary professions, and those allied professionals who work alongside them, the best that they can be into the future.

    • Global reach: in part a response to Brexit and the need to be more externally-facing but with an emphasis to improve animal health and welfare on an international basis by raising veterinary standards overseas, contributing to the One Health agenda and ensuring that our regulation keeps pace in a global market.

    • Our service agenda: to continue to build on our service agenda to ensure that people not only find interactions with us to be efficient and fair, but seek out and take up opportunities to engage further.

    Nick Stace, RCVS CEO, said: “The hallmark of our 2014 to 2016 Strategic Plan was getting the basics right by clarifying our identity, improving our core functions, setting out our service agenda and strengthening our foundations. The plan gave us a firm foundation to build upon and improved levels of confidence in the College from stakeholders which has allowed us to be more ambitious and outward-looking with this new plan.

    “Within the new plan there are challenging ambitions and stretching objectives that address some of the big issues affecting the veterinary team, whether that’s playing a more global role post-Brexit, the importance of embracing new technology, or the pressing need to consider culture change within the profession to ensure it continues to grow and learn.

    “I would ask each member of the profession to take a look at the Strategic Plan and I am very happy to receive comments and feedback on the plan by email at nick@rcvs.org.uk.”

    To download the Strategic Plan please visit www.rcvs.org.uk/publications

     
  • VPMA / SPVS Congress 2017

    Join us at the Celtic Manor Resort, Newport from the 26th to 28th January 2017.

    From behaviour economics to the ultimate front of house experience; resilience to understanding mindsets; practical H&S to managing social media, with speakers from home and abroad; within and outside the profession - you don't want to miss this event.

    Incorporating the New to Management Stream: whether you're a head nurse, a lead vet in a clinical role, an administrator or client care team leader, you probably have some management elements to your job; or are you moving into management but finding it a bit daunting?  This stream is pitched at introductory level.

    For full details about Congress, click here.

     

Position Vacant

We offer this free service to anyone looking to recruit managers within the veterinary industry.  Advertisements will be displayed free of charge on this page for 8 weeks.  Send your boxed ad in electronic word format in a text box to the Secretariat by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Financial Administrator / Credit Controller

lambourne logo
Full or part time administrator required for busy ambulatory equine veterinary practice based in Lambourn.

Minimum 30 hours/ week with flexibility required to accommodate credit control role.

Experience in credit control, excellent organisational skills and a meticulous eye for detail required.

Apply with CV and details of working hours and salary expectations to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Applications close Friday 30th June.

   

PRACTICE MANAGER £35-£40K

This permanent role calls for an enthusiastic, professional and respectful person who can take a high degree of responsibility and maintain confidentiality. You will be performing an essential function in the day-to-day running of the business, and in liaising between the directors, staff, clients, business links and statutory bodies.

While prior experience in veterinarian practice management is not mandatory, the following are essential:
• Strong English language and mathematics skills, as well as IT, HR and business management experience.
• Excellent interpersonal skills in dealing with staff and clients in a positive and proactive manner.
• Ability to think on your feet and take charge of situations wherever necessary, while knowing when to delegate to others.

In addition, you must:
• Demonstrate strong organisational and team-leading skills.
• Have proven problem solving ability, particularly under pressure.
• Show initiative and determination, while remaining pragmatic and flexible.
• Bring energy and enthusiasm to any situation and always act with honesty and integrity.
• Be able to identify the need for change, suggest initiatives and drive improvements.
• Be proactive in pursuing your own professional development.

Health and Safety, office and premises management and an awareness of financial management are also important. An ability to build and maintain positive customer relationships is required alongside original and forward-thinking marketing skills.

Hours: 40 hours Monday to Friday 8am - 5pm.
Location: Based at our Baschurch office, with regular visits to the Wrexham office.
Benefits: 24 days holiday p.a. (plus bank holidays). Veterinary fee discounted scheme.

Who are we?
Fyrnwy Equine Group Ltd is an established independent veterinary practice based in Shropshire and the Welsh borders, with 15 vets (including 4 directors), a trainee veterinary nurse and 12 support staff. Our patients are exclusively equine, and our aim is to provide ‘a caring and friendly professional service’ to our clients.

Key Areas of Responsibility
The role encompasses diverse responsibilities. You will be expected to oversee all aspects detailed and liaise with the directors, managing staff in post who already participate in these activities. A document giving more detail of the Key Areas of Responsibility are available here.

To apply please submit your CV with covering letter to Nova Baines at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Closing date for applications June 30th.

   

Kernow Farm & Equine Veterinary Surgeons - Unit Manager - Bodmin, Cornwall

Full time senior position, 40 hours PW (some Saturdays).

Salary upwards of £25,000 commensurate with managerial experience.

We require a person with experience in leading & managing a team, preferably with agricultural knowledge, for this exciting new role within a developing sector of our business. You will work within the Kernow Veterinary Group management team to develop systems to maintain and improve communication with clients, suppliers and within the KVG team. The successful applicant will be responsible for the day to day organisation of the Kernow Farm & Equine team, and work within the admin team dealing with TB testing, invoicing, stock control and general administration. You will also have direct contact with farm & equine clients on the reception desk and by telephone.

Essential Skills:

  • Proven team leadership & management experience
  • Excellent communication skills
  • Computer skills – proficient in Microsoft Word/Excel/Outlook
  • Organisational skills

Desirable skills

  • Agricultural background/knowledge – an understanding of the nature of agricultural business would be advantageous
  • Marketing – an understanding of business marketing including digital media

Please apply with covering letter, CV and two references (at least one professional) to:

Renay Rickard
Practice Manager
Kernow Veterinary Group Ltd
Nomansland
Lostwithiel
Cornwall PL22 0DZ
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Or contact the Practice Manager for further information.

   

Practice Manager - Pet Doctors - Woking

An exciting opportunity has arisen in our business for a dynamic individual to take on the role of Practice Manager.

The successful candidate will work closely with the Head Nurse and Clinical Director in order to help us move our practice forward and achieve our objective of delivering exceptional veterinary care.

Experience in the veterinary sector and previous managerial role is essential. The successful candidate will be a resourceful and open minded individual with great problem solving capacity. The candidate will have strong leadership, organisational and planning skills and be able to demonstrate an ability to manage a team and have practical IT, HR and project management skills.

We offer a competitive package that includes:

  • Salary dependant on experience
  • 25 days holidays plus Bank Holidays
  • Company Pension
  • Access to CVS ShareSave Scheme
  • Other flexible benefits to include childcare vouchers, cycle to work and discounted gym membership


To find out more or to apply for this role, please email your CV and covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Practice Manager Wanted - Unique Opportunity

Full time/Part time opportunity for experienced business professional to develop management role within small independent referral centre in Surrey/Hampshire/Berkshire border. Knowledge of the veterinary industry an advantage. Job share and/or working from home can be considered for the right candidate.

We are looking for a candidate who has knowledge of general practice management and great client communication skills. There is also the opportunity to develop skills in IT and marketing.

Salary in the range of £25,000 - £35,000 pa pro rata dependent on skills and experience.

For further details please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Practice Manager required for Three Rivers Vet Group in Beccles, Norfolk

ivc logo

We are currently looking for an enthusiastic practice manager for our busy multi centre practice on the Norfolk/Suffolk border.

This is a superb opportunity for someone who enjoys managing a busy multi centre veterinary practice; however, a veterinary background is not essential.

You will be responsible for making decisions on the day-to-day running of the practice in addition to operational planning, staff management, staff training, marketing, funds, resource management and general accounting.

The successful applicant will work closely with the clinical directors to move the practice forward and to ensure continued business growth.

This is a full time role with a competitive salary and company benefits. If you are interested then please send your CV to 
This e-mail address is being protected from spambots. You need JavaScript enabled to view it .uk or call 07702333522 for more information.

   

Southdown Veterinary Group – Practice Administrator

The well established veterinary group located on the South coast is recruiting for a practice administrator to join their team working 30 hours per week.

You will have excellent interpersonal skills and be proficient with Microsoft office and Microsoft outlook. Experience of working in a veterinary practice that use Robovet would be ideal. You will be working closely with the clinical director to oversee all administration tasks, therefore strong organisational skills and an eye for detail will be key. There will be a requirement to work between Hove and Southwick practices.

If you feel you have the skills and qualities to ensure that the day to day operations of the practice continue to run smoothly, we would like to hear from you.

You will be working Mon-Fri with occasional weekend cover.

Our benefits include:

  • 5 weeks annual leave pro rata
  • Competitive salary
  • Access to our sharesave scheme
  • Pet discounts on a range of products and services
  • Childcare vouchers, discounted gym membership at over 2,000 participating health clubs and retail discounts.

To apply, please send your CV and cover letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

   

Practice Manager – Summerleaze Veterinary Hospital - Maidenhead

The forward thinking Summerleaze veterinary hospital is seeking a practice manager to join their dedicated team. You will be an effective communicator who places great importance in ensuring the delivery of best practice standards in line with RCVS guidelines. You will support the clinical director in continuing to drive the practice forward with a focus on developing our client service, people management and marketing approach.

Summerleaze veterinary hospital is a 1st opinion practice that offers around the clock care to small animals with cases ranging from routine checks to major surgery, cancer treatment and orthopaedic medicine.  Our clinicians have access to state of the art equipment which includes, x-ray and ultrasound technology, blood testing machines and two operating theatres.

Our Summerleaze team comprises of 10 vets, 11 nurses, 6 auxiliary staff and 2 part time reception staff.

You would be required to work 30 hours per week. Saturdays (8am-2pm) and bank holidays are worked on a rolling rota.

Benefits include:

  • 5 weeks annual leave plus time in lieu granted for bank holidays
  • Competitive salary
  • Pet discounts
  • Access to our employee sharesave scheme
  • Cycle to work scheme, child care vouchers and discounted gym membership at over 2,000 participating health clubs
  • CPD encouraged and supported
  • Excellent transport links to London, Reading and Oxford

To apply, please send your CV and covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For more information, please contact the recruitment team on 01379 658021. 

   

Tiptree

Tiptree Veterinary Centre, near Colchester CO5 9AJ require an experienced Practice Manager. We have an exceptional team of 5 vets, 10 nurses and 6 admin staff, but lack a central figure to maintain cohesion. Best team I have worked with in 35 years.

Send CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Closing date for applications 5th June 2017

   

London Road Vets, Lexden, Colchester CO3 9AJ

Experienced Veterinary Receptionist required for afternoons and weekends. A sound knowledge of the Jupiter practice managements system would be an advantage.

Send CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Closing date for applications 5th June 2017

   

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