• About the CVPM, VPMA
  • About the CVPM, VPMA
  • About the CVPM, VPMA
Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

     
  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM


    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.


    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.


    Click here
     for synopses on all the lectures and here for speaker profiles.


    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.


    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.


    For further details and to register click here.

     
  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

     
  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.

     

About the CVPM

The Certificate in Veterinary Practice Management (CVPM) is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

The individual must demonstrate this ability by providing evidence of their managerial skills over six core areas:

  • General Management
  • Personnel
  • Communication
  • Financial Management
  • Marketing
  • Strategic Management

History of the CVPM

The VPMA was formally launched during the BVA Congress in Edinburgh on September 20th 1993.

From the very beginning, the Council of the VPMA were interested in setting up a veterinary management qualification in the UK, possibly based on the CVPM model available in the United States through the Veterinary Hospital Managers Association (VHMA).

VPMA Council agreed to draft a written CVPM examination appropriate for the UK.  The first CVPM exams were held in 1996.  Since this time the CVPM has been through numerous changes to allow it to keep up to date with changes within veterinary industry and practice.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Are you interested in undertaking the CVPM (Certificate in Veterinary Practice Management)?

The Certification and Training Committee is holding a FREE information and examination preparation workshop on May 19th 2018 at Wendover Heights Veterinary Centre in Buckinghamshire.

The CVPM is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

To register please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Have you been keeping up with our series of CVPM articles in Practice Life? Don’t forget that VPMA members can access past digital issues of Practice Life on the magazine website http://www.practicelife.biz

Roger Wilson and the C&T Committee have been taking a look at the various elements of the Certificate to help you prepare for the examination, or indeed inspire you to apply!  Applications for the 2017 exam must be submitted by 1st August 2017.

Take the Quiz!
Here’s an example question to test your knowledge of best practice management. There will be further exam example questions through the rest of the year

The Case of the Disappearing Dog

Your receptionist has just been informed by one of the nurses that a dog that was booked in for neutering has escaped from the surgery and run off down the street. She has gone running after it and her parting words were “I’ll get it if I can, but can you sort something.” What actions would you take?

This is an example of a type of oral question you might encounter in the CVPM exam. You have 3 minutes to answer verbally to the two examiners assessing you. In your answer you need to cover all 6 sections of the syllabus if relevant, thinking about General Management, Personnel, Communication, Financial Management, Strategic Management and considering what changes, if any, might be needed in the future to your policies. Why not have a go. Record your answer by video or voice, and submit to the C&T Committee.  
Look out for the top 3 entries in Sept Practice Life. 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

CVPM Registration Criteria

To be eligible to sit the CVPM, exam candidates must meet the following criteria:

  • Be full members of the VPMA throughout their registration period
  • Register for CVPM and pay appropriate fees
  • Be actively employed in a veterinary based management role (minimum period of 2 years' experience is advised)

Essential Documentation

Full details of the CVPM including examination application and examination details can be found by clicking on the following links:

Examination Application Deadline

Completed applications must be received by the 1st August in the year the candidate wishes to sit the exam.

CVPM Fees 2017

CVPM registration and examination fee for all candidates is £395.00 incl. VAT.

CVPM Exam Date 2017

Date: 24 November 2017
Venue: To Be Confirmed


CVPM Preparation Days

The Certification and Training Committee hold FREE information and examination preparation workshops at least once a year normally in May.  There should also be opportunities throughout the year to attend this workshop at the local regional meetings.  As and when these are arranged VPMA members will be notified by email.

Past candidates have informed us that attending one of these workshops has in their estimation been vital to their success in obtaining the qualification.

The purpose of the workshop is to:-

  • understand the overall concept and content of the Certificate in Veterinary Practice Management (CVPM)
  • advise on the examination itself, format of questions and presentations and suggested approaches
  • provide the opportunity to meet the members of the C & T Committee, responsible for examining and awarding the CVPM

If you are thinking about completing the CVPM either in the winter of 2017 or in the future, or would like to find out how this qualification can benefit you and your practice please come along and join us for a couple of hours for one of these FREE (including refreshments) Workshop.  

 

CVPM Holders by Year

1996

Carole J Clarke MRCVS, Nancy Fox, Susan M Kydd VN CMS, Bob Moore MRCVS, Lynne Worwood MRCVS

1997

Fiona Baxter, Ray Girotti, Sue Morrissey

1998

Ian Kynoch MRCVS, Lynn Roach, Georgina Stutchfield

1999

Stephen Grills MRCVS, Jennifer Tubb, Gloria Tyrer, Jacqueline Garrett

2000

Jan Dunn, Elizabeth Glover, Dawn Kent VN, Val Lackenby, Marion Leister, Katherine Thornton, Brian Wright MBA

2001

Glynne Ll Davies MRCVS, Rita Dingwall, Pauline Graham, Susan Ross

2002

Fred Bancroft, Ianthe Cox, Keith Fuller, Sarah Hibbert, Tessa Smith

2003

Lynda Statham

2004

Cathy Coates, Susan Hall MRCVS, Pat Heseltine, Tina Hibell VN, Tracy Mayne VN, Dennis Owen, Lisa Coxon VN, Hilary Manning VPAC, Anne Milburn MRCVS, Angela Miller

2005

Debby Drinkwater, Kathryn Nankervis, Kerry Scarlett

2007

Sharon Powell, Helen Biggadike, David Button

2008

Jennifer Crawford-Allen, Heidi Fudge, Alison Hoy, Susan Lunn, David Mulligan, Paula Nugent, Lorraine Weynberg

2009

Amanda Baggley, Lisa Cooper

2010

Julie Beacham, Liz Howes VN, Helen Kington, Renay Rickard VN

2011

Lisa Marter, Louise O'Hara, Lucy Bartlett

2012

Victoria Musk

2013

Georgina Hills, Lisa Martin, Philippa Davis, Shaun Plunkett

2015

Matthew Horobin, Louise Marshall

2016

Leah Morley VN, Louise Reeve, Stacey Van Gent VN