• About the VPAC, VPMA
  • About the VPAC, VPMA
  • About the VPAC, VPMA
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  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


About the VPAC

The Veterinary Practice Administration Certificate (VPAC) gives Practice Administrators the opportunity to get quality training applicable to their role along with national recognition of their skills and achievement. The award is recognised by both the profession and relevant official bodies. It also offers learners valuable knowledge, backed up by on-the-job learning, before commencing their Certificate in Veterinary Practice Management (CVPM).

The VPAC is designed to cover the skills required to carry out administrative tasks efficiently with the minimum of supervision and to be able to present the finished task to the supervisor, manager or employer. A reasonable understanding of the tools being used and the way they work (accounts software, etc.) is necessary to complete such tasks, but it is not necessary to have an in-depth knowledge or understanding of the impact of that work on the overall business strategy. If your role is to take overall strategic responsibility for the business or a substantial section of it, you may wish to take a look at the CVPM.

The VPAC has proved a popular qualification with both veterinary administrators and those wishing to gain an introductory qualification before moving into practice management. A full list of VPAC holders and their year of examination can be found at the bottom of the page.

VPAC Registration Criteria

Direct entry is possible if you have gained three GCSEs at grade A-C within the last five years; other relevant experience will also be considered and you should approach the college to check out whether your individual circumstances qualify you for entry.

To be awarded the Certificate you must be a member of the VPMA. However, if you wish only to study for the VPAC and not make use of other VPMA resources, you may join as an associate member. Associate membership allows you to receive your certificate on successful completion of the course and gives you limited membership benefits. Associate membership is only available whilst studying for the VPAC; therefore, upon completion of your course, if you wish to continue your membership with the VPMA you will need to upgrade to either individual or group membership.

VPAC Course Content

The VPAC course consists of a number of units including Office Procedures, Finance, Information Technology and Customer Care along with units focussing on topics specific to veterinary practice such as Ethics and Statutory Requirements and Basic Veterinary Support. A full list of the units and what they entail is available in printable format by clicking on this link.

VPAC Course Providers

A survey in 2002 identified travelling distance to be the main barrier to attending VPAC courses. The VPMA was therefore delighted at the launch of a distance-learning course (course duration: 12-18 months part-time) by Lynwood School of Veterinary Nursing.

Lynwood School of Veterinary Nursing was established in 1996 by a large veterinary group in Dorset as an independent school of veterinary nursing. It provides high quality tuition for the BVNA ANA course as well as the RCVS S/NVQ levels 2 and 3 nursing certificate courses and City & Guilds A1 Assessor Awards. It operates from a beautiful teaching site at Poundbury on the outskirts of Dorchester.

Course Tutor Manager: Lisa Mulcock VN, D32, D33, D34

Lisa is an experienced veterinary nurse and has been in the profession for over eighteen years, the last seven of which have seen her becoming increasingly involved in the NVQ aspect of the veterinary nursing profession. Lisa has experience as a head nurse and assessor in practice and is also Head of Centre and principal internal verifier for Lynwood School of Veterinary Nursing. She is also undertaking her certificate in education and from January 2007 will also take up the position of level 3 course tutor. Previously Lisa has been responsible for marketing and promotion of the VPAC certificate.

All enquiries regarding the VPAC should be addressed to the School:

Lynwood School of Veterinary Nursing
B1-B3 Hampton Business Park
Hampton Farm
Higher Bockhampton
Dorchester  DT2 8QH

Tel: 01305 264140

Alternatively you can e-mail Lisa Mulcock on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone her on: 01305 264140.

September and April intakes are available for the course.

VPAC Holders by Year


Susan Whiting, Jill Halliday, Hilary Manning, Jennie Newark, Louisa Cooper, Helen Biggadike and Andrea Stanton


Becky Collins, Louise Clarkson, Je4ss Maughan, Wendy Cormack, Gemma Dix, Katie Wilkinson, Kate Forshaw, Michelle Kerley


Fiona Pugh, Katie Corder, Katie Esler, Clare Charlesworth


Jody Hall, Zoe Jackson, Danielle Coleman, Alison Odle, Claire Chedzoy


Heather Batchelor, Katherine Bennet, Clemantine Burrows, Helen Caley, Emma Cooksley, Rachel Coombs, Ciara Gallagher, Julia Gorst, Luke Halladay, Cat Yannakopoulos, Helen Parsons, Victoria Paul, Gwendoline Raeburn, Anna Rayne, Olivia Richardson, Samantha Robinson, Jenny Stanford, Jessie Thomas, Kim Tull, Louise Brice, Caroline Drummond, Denise Evans, Angie Robbins, Chloe Rodgers, Barbara Thornley, Caroline Whiddett, Margaret Allen, Sara Thompson, Kerry Smith, Pauline Dalby, Kelly Johnson


Kathryn Chappell, Sarah Close, Samantha Costelloe, Lindsey Dodd, Rosanne Fernee, Sian Ferris, Jennifer Fraley, Maria Hendy, Samantha Laing, Thomas London, Sarah Pretty, Rachel Rees, Victoria Roper, Sonia Nelson, Lesley Griffith, Maria Sitford, Kerry Fielding, Karen Linney, Rebecca Edwards


Jacqueline Kinder, Hilary Simpkin, Caroline Burke, Carolyn Edwards, Lucy Evans, Rebecca Grayston, Eleanor Haskey, Carina Jefferis, Samantha Meech, Helen Moate, Erica Moorhouse, Zoe Richards, Claire Rowles, Lisa Walters, Joanna Watson, Lucy Wilson, Christina Edgar, Sonia Howell, Karen Jones, Victoria Musk, Victoria Lee, Debbi Smith


Christine Pierce, Amanda Churches, Elizah Humphreys, Eleri Ingram, Kate Sparksman, Toni Whatley, Cathy Woodlands, Amy Busson, Amy Wiltshire, Rachel Fitzpatrick, Helen Wiltshire, Diane Taylor, Nicola Nurse


Lucy Bartlett, Aileen Currie, Gill Gadd, Tina Dawe, Lorraine Colgan, Tessa Driscoll, Rachael Bufton, Gemma Doble, Katie Harder, Emma Ewen, Karen Feakin, Tara Hughes, Judith Kennedy, Fiona Mullan, Natalie Osborne, Amy Perkins, Shelley Llewelyn, Claire James, Franchesca Wiley, Serena Simpson, Stephanie Driscoll, Roxi Elliston, Sarah Megan Cole, Paulette Hamilton, Sian Barr, Caroline Dodd, Joanna Brett, Catherine Bowley


Sarah Startup, Joanne Ashton, Lucy Ashton, Shannon Blair, Emma Clarke, Alicia Dunstone, Francesca Ingarfill, Rebecca Law, Zoe Lawlor, Naomi Lock, Kiia Stenman, Faye Waddington, Amy Wickison, Marianne Wikdahl, Faye Egan, Marion Shiell, Sophie Barnes, Rosemary Dorricott, Amy Griffiths, Cheryl Howard, Rebecca Jackson, Laura Marlow, Beth Poole, Elizabeth Rockey, Michelle Salmon, Joanne Skinner, Sally Teer, Hayley Wright, Hannah Barrett, Laura Brotherton, Helen Garbett, Hannah Jackson, Sarah Rochford, Alison Dye, Emma Chapman, Laura Watson, Marie Marquis


Elizabeth Pritchard, Sally Cantle, Nicola Snelling, Kay Irvine, Jessica Hazell, Michelle Toulouse, Victoria Lee, Victoria Crisp, Carly Atkinson, Jessica Randall, Hollie Bowring, Emma Hepworth, Dwysan Davies, Laura Arrandale, Christine Caven, Clare Mullen, Laura Sumpter, Faye Goodache, Alice Cheney, Louise Fallows, Kimberley Hall, Kim Couzens, Lisa Clay, Samantha Bull


Hannah Warren, Sharon Stobbs, Amber Barrett, Alexandra Slade, Amy Ribbons, Anna Grew, Devon Caffull, Emily Dutton, Jessica Buxton, Emma Page, Katie Charley, Kerry Cramp, Madaleine Todd, Nicole Hartley, Philippa Richmond, Rachel Jackson, Rebecca Schofield, Samantha Bell, Sarah Lane, Serena Cutbill, Shelley Ottewill, Sophie Willcox, Sarah Knight, Emma Hollingworth, Pamela Christie


Julia Smith, Alison Charlton, Felicity Adams, Kayleigh Bale, Emma-Louise Bates, Elliott Bridges, Alexa Callwood, Elizabeth Chipperfield, Christine Harris, Gemma Hunt, Amy Lewis, Rebecca Mason, Sarah Morrell, Ellie Paton, Jade Railton, Stephanie Sharratt, Louise Thorpe, Emma Woodvine, Corrine George, Cassie Rouse


Faye Davis, Sarah Nicholas, Emma Craig, Laura Critchley, Catherine Ellerback, Laura Forster, Jordan Francis, Rose Gidman, Jessica Hadler, Amelia Hubbard, Rebecca Irving, Helen O'Neill, Daisy Mulcahy, Aimee Richardson, Vicki Roberts, Emma Thompson, Louise Way, Hannah Wilding, Kelsie Allison, Hayley Barber-West, Chloe Butcher, Naomi Chandler, Christine Goldfinch, Rebecca Hodgson, Louise Kennedy, Lucy Kilner, Louise Kelcher, Robyn Richards, Deborah Sayer, Nicole Stevenson, Rebecca Stroud, Helen Wedge, Penny Leeper, Nicola Morris, Lucinda Smith, Clare Frazer, Shirley Simpson


Helen Hughes, Janet Holt, Tina Pankhurst, Kay Iddon, Karen Franklin, Cerian Abbott, Sarah Beers, Jennifer Bell, Hannah Bent, Charlotte Dady, Corinne Flynn, Louisa Foster, Laura Hagston, Natasha Horne, Josephine Lees, Abigail Marshall, Hollie Morgan, Bethany Morris, Abigail Page, Zoe Roberts, Gemma Slater, Stephanie Tapson, Samantha Taylor, Sarah Whem, Kate Williams, Elspeth Elliot


Nina Boddy, Katie Gulliver, Jane Taylor, Joanne Lester, Beverley Williamson, Ruth Bennett, Lotte Betts, Llinos Botwood, Catherine Breadner, Diana Nicole Burn, Grace Candlin, Joanne Carrier, Lauren Clark, Jessica Clarke, Yasmin Cranny, Kerry Edwards, Cait Griffiths, Beth Hamilton, Melissa Herring, Jenna Joshi, Lucy Kilgallon, Rebecca Lewis, Samantha Lewis, Megan Lovegrove, Sophie Martin, Laura McKechnie, Sioned Morris, Gemma Parry, Catherine Roberts, Madeleine Scott, Rebecca Short, Charlotte Thompson, Sarah Tolley, Zara White, Nicola Wilson, Michelle Bacon, Emma Pott, Elaine Andrewartha, Maxine Ketley, Charlene Barnes, Claire Turner, Laura Woolf