• Membership Benefits, VPMA
  • Membership Benefits, VPMA
  • Membership Benefits, VPMA
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  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Membership Benefits

As a member of the VPMA you will receive a quarterly copy of our 'Practice Life' Journal and be eligible to register for our series of Webinars, in addition to which are networking opportunities, including our active VPMA Egroup.  As a member you are entitled to event discount at our regular Regional Meetings and the programme of SPVS/VPMA CPD.  Members are also eligible for discounts and preferential rates from a range of affiliated service providers, details of which are below:

 easy direct debits

Easy Direct Debits is a fast, flexible, fuss-free payment collection platform and the ONLY one designed specifically for vets. It’s paper-free and online, so new member additions, changes and reporting are instant. There are no fee’s for clients, no fee’s for the practice, set-up and training is lightning-fast, and switching is FREE.

Working with our sister company Vet Success, we are offering VPMA members who switch to the service THREE MONTHS FREE marketing consultancy (worth £2,991 plus VAT) to rapidly grow your preventative healthcare scheme membership. We will devise a bespoke rapid-growth marketing programme for you using proven, hands-free methods. All you pay for during this time is the cost of materials with no obligation to continue.

Call 01202 833 139 or go to
to find out more a book a
quick online demo.

carefree credit logo

Carefree Credit provide fast, online payment options to help your clients pay for treatment. This is great for practice cashflow and can help in the prevention of the discounting of bills and also future debt issues. There is no need for FCA authorisation and full CPD verifiable training is provided.

More Information

Merlin Telecommunications - Veterinary Communications Specialists

Your customer is the most important person in your business and wants to know that your Practice will answer their call quickly, especially if they have an animal in distress.

Do you know how many calls your practice miss every day?  Is your receptionist busy dealing with customers and their pets on the front desk and simply cannot pick up the phone?

We have been working with Veterinary practices all over the UK, (and nominated a preferred supplier by VPMA) so we really understand how to help you get the best out of your telephone system in order to keep your clients happy.

We can provide you with the ability to improve your profit margins by minimising the impact of lost business and save you money on your current phone bills too!

Combining incredible support and service and a whole range of other benefits.  Merlin are happy to carry out a free Practice Audit for you now.  Call us on 08008778810.

More Information

Merlin Telecom will also help the VPMA to raise additional funds for veterinary charities through their opt-in scheme for customers.  The more practices are involved the more is raised.

click here to see how your Practice could benefit.

benchmark travel logo

VPMA Travel Club

Discount rates on trips and holidays. Special deals for VPMA members, never seen by the public. Run by Benchmark Travel, organisers of Snowscene and Sri Lanka trips for SPVS.

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iplearning logo 2 march 2013

Learning is one of the keys to success.  I’ve been helping managers develop their leadership skills at Blue Cross for some years and I can now offer a range of discounted learning events to help your teams and business succeed.

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hmca colour logo

HMCA are delighted to offer Veterinary Practice Management Association members and their families our range of medical health cover and related products. HMCA are specialists in offering voluntary benefits exclusively to members of professional and trade associations and membership groups. The plans are available exclusively to members of an association and not available to the general public ensuring and maintaining competitive rates for you and your family.

HMCA have over 35 years’ experience and members can benefit from the following:-

• Transfer Facility available for members of an existing plan with no break in cover
• Free Medical Helpline available 24/7 to help and support your questions and queries
• Additional range of Benefits available once you subscribe to any of the plans
• Personal service provided by trained Helpline Team
• First class claims handling service providing efficient and prompt settlement of claims

Range of plans available from HMCA including

• Medical Care Plans
• Dental Plan
• HMCA Breakdown Recovery Club
• HMCA Single and Multi-Trip Travel
• Income Protection Plan

For further information contact HMCA by telephone on 01423 799949

Or visit the exclusive HMCA Veterinary Practice Management Association website here:


 xact logo

The Xact Group are pleased to make available to VPMA members their complete range of Veterinary sector specific services. The range of services includes Health & Safety, Human Resources and Employment Law Best Practice and Compliance Products including their new online service, Business Assist.

Xact have developed a range of e-learning health & safety courses specific to the Veterinary sector. A key feature of their E-Learning modules is that (unlike most other training products) they have designed software which allows the employee to “pick up and lay down” so that there is no need for the employee to complete the whole course in one session. All of the lessons contained within the courses have separate assessments leading to final certification and count towards annual CPD training hours.

Members of the VPMA receive a discount from Xact’s published prices of 30% for the online service and employee training service.  A 20% discount is available on prices for their full support services.

To view full details of the service offerings click on

More Information 

elsevier logo

Enjoy 20% discount off books and e-books from elsevierhealth.co.uk using the discount link. 

Alternatively you can order direct through our contact Shawna King for a 25% discount.  Just choose your book from the Elsevier website, make a note of the title and/or the ISBN no of the books and then email or phone Shawna King direct using  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 01425 462736

Elsevier is the largest publisher in veterinary medicine, publishing a wide range of books and journals in veterinary medicine and animal and veterinary science.  Take a look online at some of the highlights!

VPMA Discount
 bsava manual BSAVA are pleased to announce that they have arranged for VPMA members to order Practice Management and Development at a special £30 off discounted rate. 

Please use the special order form to purchase your copy available in the members only section.
VPMA Discount
 cpd collogorgb CPD Solutions are pleased to announce that they are happy to offer a preferential rate to VPMA members for the Pet Health Videos. 

The videos are designed to increase engagement with existing and potential clients, and help veterinary practice to stand out from the competition.
More information

full power utilities - white-blue on black - pens

Full Power Utilities, one of the first gas and electricity brokers established in the UK, can help you save money on your commercial energy costs.

Juliette Stone is Full Power Utilities Ltd’s Senior Broker and personally deals with all VPMA members. Full Power’s service is whole-of-market (all 26 suppliers), UK-wide and with no fee charged to the member, because the supplier pays Full Power a commission.  Each supplier pays much the same, allowing Full Power to be impartial.   We act for all types of commercial premises such as factories, warehouses and restaurants.  Clients include Dominos Pizza, Costa Coffee, BMW and of course 284 veterinary practices.

Please remember that every time a VPMA member asks FPU to seek out and organise their contracts, Full Power gives 25% of their income on that contract to the VPMA to use to advance memberships and member benefits.

Go to www.fullpowerutilities.com or call 020 8952 0125 or Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

More Information

Payroll Options offers an efficient, cost effective and helpful payroll bureau service.  Outsourcing payroll can offer a practice a reliable and consistent method of paying their staff, as well as saving time and unloading much of the pain.  To discuss a more helpful way of processing the payroll, or simplified pension administration, contact Payroll Options.

Payroll Options are offering a 15% discount on the cost of their services for VPMA members.

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

More Information

 virtual recall

Virtual Recall offer iRecall, an automated SMS and email client communication primarily aimed at reminding clients to purchase flea and worm products and book their booster vaccinations, ideal for practices running healthy pet clubs.

Virtual Recall offer a discounted service to VPMA Members.

More Information

The services of Health Assured (www.healthassured.co.uk) are now available to all VPMA members and their immediate families. They offer advice on health, stress at home or work, financial problems including debt, family & relationship matters and legal & consumer issues. This confidential service is accessed by calling freephone 0800 0474097 available 24 hours a day, 365 days a year. Please quote VPMA Member when calling. Face to face counselling, cognitive behaviouraltherapy and serious illness & accident support are also included for those in need.

Wellness Portal
 vet dynamics

Vet Dynamics (UK) Ltd – www.vetdynamics.co.uk

Helping independent veterinary practice owners and managers throughout the UK and Ireland to better understand their businesses and teams and build a stable future.

Vet Dynamics are offering VPMA members a generous 25% discount on a Practice Performance Review to help you understand where you are now, look towards the future and turn your personal practice data into decisions.

Click here for more information.