• Merlin Telecom, VPMA
  • Merlin Telecom, VPMA
  • Merlin Telecom, VPMA
Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Merlin Telecom

Merlin Telecom – Veterinary Communications Specialists

Have you reviewed your Practice Telecoms recently?

“Don’t fall foul of the “psychology” of telecoms contracts, which typically serve the supplier more than the customer.  You could be paying much more than you need to.” Is an important message Merlin Telecom are sharing with VPMA members.

Merlin Telecom have been selected as a supplier to VPMA members based on strict criteria of delivering significant savings, providing excellent service and assured system reliability.  There are many other benefits which we would encourage you to explore such as increased business flexibility, security and enhanced customer service features.

Each Practice is evaluated to ascertain precise requirements and there are substantial savings to be made in most cases.

Merlin Telecom will also help the VPMA to raise additional funds for veterinary charities through their opt-in scheme for customers. The more Practices are involved, the more is raised.  Please visit this link to see how your Practice could benefit.       http://www.merlin-telecom.co.uk/vpma/