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  • news, VPMA
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  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show


VPMA comments on 2016 Budget

17th March 2016



       Chancellor “giveth and then taketh away…”

VPMA, the professional association for veterinary practice managers and anyone with an interest in veterinary business, has issued a statement on the 2016 Budget and how it may affect veterinary practices and pet owners.

Budget summary:


George Osborne's eighth Budget speech came at a time of growing economic uncertainty.

The Office for Budget Responsibility has revised down its growth forecast for 2016 from 2.4 per cent to 2.2 per cent and the Chancellor warned that the global economic outlook is weak.

Despite these challenges the government is committed to achieving a budget surplus in 2019/20.

Against this backdrop, the Chancellor promised a budget that "puts the next generation first".


VPMA’s view:

How does the 2016 Budget stack up for veterinary practices operating in the current generation? Weak global growth forecasts are always a bit gloomy; however, historically the UK veterinary industry has withstood fluctuations in the global economies in a robust manner, and the plannedpersonal allowance increase from £11,000 in 2016/17 to £11,500 in 2017/18 presents an opportunity as people find a little extra change in their pockets to fund “affordable treats” for themselves and their pets.

Slightly less sunny for pet owners and practices alike is the increase in insurance premium tax (IPT) from 9.5% to 10%. Although seemingly a small percentage increase, in actuality this will noticeably increase the cost of all insurance policies, and reduce clients’ disposable income. It will add significantly to practice premises and professional indemnity insurance policies, and the increase in pet policy premiums may put insurance cover out of reach for a larger share of our pet-owning market – with implications for both practice profitability and animal welfare.

In business terms, a few bones have been thrown our way in terms of corporation tax reduction with an additional 2% reduction for April 2020 (17%) being added to the already planned reduction to 19% from 20% on 1 April 2017, and several adjustments to the small business rate relief in England from April 2017, offering benefits to those with rateable values below £51,000. Particularly benefitting are those with rateable values less than £15,000. However, beware the Director who rubs his or her hands at the prospect of less Corporation Tax as the significant imminent increases in dividend taxation may see the Chancellor “giveth and then taketh away…”



Half of pet owners don’t know what veterinary nurses do

More than half of animal owners do not understand what registered veterinary nurses (RVNs) do, according to nine in ten vets polled by the British Veterinary Association (BVA).

Read more: Half of pet owners don’t know what veterinary nurses do


VPMA welcomes in new president, Renay Rickard

The VPMA is delighted to announce that Renay Rickard, Practice Manager at Kernow Vet Group in Cornwall, was inaugurated as president during the VPMA-SPVS Joint Congress on Saturday, 30th January. Renay took over the reins from now-past-president Howard Brown, during a ceremony on the second morning of congress. Renay has been a long-standing member of VPMA and has served on the Board for 3 years. Much of her time has been spent overseeing the regional VPMA groups, which directly support the members with CPD and networking. Renay is group practice manager at Kernow Vet Group, Cornwall’s largest independent veterinary practice, where her role involves managing 90 staff members over 4 sites.

renay rickard vpma president 2016Renay is keen to focus on grass roots during her presidential year. Recognising the enormous changes that the veterinary profession has seen in the last 10 years, she wants to help members be more resilient and proactive in their roles in practice, through providing support and information directly at a regional level but also nationally through VPMA webinars, the joint CPD programme and Congress. 

Having come into practice management originally through a veterinary nursing background, part of her mission this year will be to encourage more veterinary nurses to follow suit and to consider practice management as a career option. The VPMA is supporting the College of Animal Welfare’s Head Nurse congress this year and Renay is looking forward to presenting to the delegates there on this subject. She also wants to support the career development of existing practice managers through training and sharing insights and perspectives. 

Another aim is to promote the concept of the management of the practice being the responsibility of every team member. The benefit from this isn’t just to the practice; the team can become be more involved in decisions that affect them, and empowered to help drive change. The subject of mental wellbeing of the practice manager and other senior members of the management team is also close to her heart and she wants to encourage practice staff members to step up to support them too. 

On behalf of the association, we would like to wish Renay the very best for her presidential year – she is a great asset to the VPMA, and we’ll keep you up to date with her activities through your e-newsletter and Practice Life magazine. We’d also like to thank outgoing president Howard Brown for his hard work and efforts in representing us over the past year, and we’re sure that he’ll continue to be active on the VPMA Board going forward.



VPMA/SPVS CPD 2016 Programme Now Available

We are delighted to make available the 2016 Programme for the VPMA/SPVS Joint CPD.

Registrations will be open week commencing 18th January, and you can book your place by visiting: www.spvs-vpma-events.co.uk




BVA & BSAVA respond to launch of RSA referrals network

UK pet insurer RSA has this week launched its preferred referrals network for veterinary treatment, with Tesco Bank and MORE TH>N policy holders being the first to switch to the new requirements.

Read more: BVA & BSAVA respond to launch of RSA referrals network


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