• news, VPMA
  • news, VPMA
  • news, VPMA
Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show


RCVS news: New publication provides advice to the profession on controlled drugs legislation

The Royal College of Veterinary Surgeons (RCVS) has brought out a new publication to help members of the veterinary and veterinary nursing professions understand their legal and professional obligations regarding controlled drugs.

The publication, titled ‘Controlled Drugs Guidance’, is a consolidation of existing advice and guidance on controlled drugs from a number of organisations including the RCVS itself, the Veterinary Medicines Directorate (VMD), the British Small Animal Veterinary Association (BSAVA) and the Home Office. The guide also gives details of the existing legislation concerning controlled drugs, namely the Misuse of Drugs Act and associated regulations.

The guidance provides advice on a variety of topics to reflect the common queries the RCVS Advice Team receives, such as storage, destruction and disposal; keys and keyholders for controlled drugs cabinets; controlled drugs in vehicles; and veterinary nurses administering controlled drugs.

The publication also deals with specific controlled drugs such as ketamine which, on 30 November 2015, was rescheduled to a Schedule 2 controlled drug, meaning that it is now subject to the same strict storage, prescription, dispending, destruction and record-keeping requirements as other medicines in this Schedule.

Laura McClintock, Standards and Advisory Manager at the RCVS, said: “We hope that this publication will help members of the profession navigate the often complex legislative and professional requirements regarding controlled drugs, as well as imparting best practice advice on how they should be stored and disposed and so on.

“This publication has also been endorsed by our colleagues in the Home Office, VMD and BSAVA and, because this is an area that is subject to regular change, we will make sure to keep it up-to-date as and when the regulations change.”

The publication is available to download from the RCVS website at www.rcvs.org.uk/publications

For more detailed advice about controlled drugs you can talk to a member of the College’s Standards and Advice Team by calling the RCVS Professional Conduct Department on 020 7202 0789 or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it


The Bristol-based Highcroft Veterinary Group has joined CVS, the UK's fastest growing practice.

Highcroft has 12 surgeries, including a state-of-the-art hospital in Whitchurch and a new referral centre, which draws patients from across the south west.   It also offers its own out-of-hours service.  Highcroft  employs 50 vets, including five diploma holders, and has around 220 staff in total.

Simon Innes, Chief Executive of CVS commented:  "Bristol and the surrounding area is a region in which we have so far lacked a strong presence so we are delighted that the team at Highcroft has decided to join us.  It is an exciting business and is a good fit with us, especially with its recent entry into the referrals sector.  We welcome the whole team at Highcroft to CVS and look forward to working with them towards a successful future together.

CVS, the UK's fastest growing practice, now owns 116 practices across 322 sites in the UK.

Key to its success is CVS' ability to attract ambitious veterinary staff whilst continuing to invest in the development of their clinical skills and in research to drive the profession forward.  It also provides the business support to ensure its diverse range of small animal, large animal and equine practices achieve their full potential.   CVS'  guiding principles include a commitment to excellence in all aspects of its work and a focus on building long-term relationships with its customers and suppliers.  The company  works in close partnership with the wider veterinary profession and industry colleagues.


MWI Advances Commitment to UK Veterinary Practices by Acquiring Vetswest

Please click here for full press release.


Centaur Services launches new mobile enabled website

Leading veterinary wholesaler Centaur Services has launched a new website that is fully accessible on smartphones, tablets and desktop devices and offers customers an improved, more user-friendly online experience along with a wealth of information about Centaur and its services.

The design of www.centaurservices.co.uk utilises modern web technologies to create a responsive, fresh, contemporary website that’s easy to use and simple to navigate, replacing the company’s previous site which was not optimised for mobile devices.

Existing Centaur customers can continue to log on to MyCentaur, the online ordering and reporting system, in the same way as before but will benefit from a variety of extra information about the services Centaur offers, its interesting history, the latest company news and much more.

“With over 97% of our orders being received online, providing our customers with an easy-to-use, responsive, attractive and interesting website was a high priority for us,” commented Paul O’Connor, Head of IT at Centaur Services. “Every element of our business is geared towards providing excellent customer service and we believe our new look website delivers this, as it allows our customers to access the information they need from a range of devices and locations. It’s also a much better shop window for Centaur as it communicates our range of added value services as well as key information about our wholesale offer and the core values that underpin everything we do.”


ROYAL CANIN launches new Healthy Weight Competition

ROYAL CANIN has announced the launch of a weight management competition. New for 2015, the Healthy Weight Competition is now open to veterinary practices across the UK and Ireland.

Read more: ROYAL CANIN launches new Healthy Weight Competition


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