• news, VPMA
  • news, VPMA
  • news, VPMA
Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

     
  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM


    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.


    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.


    Click here
     for synopses on all the lectures and here for speaker profiles.


    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.


    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.


    For further details and to register click here.

     
  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

     
  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.

     

Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show

news

VPMA Member Val takes Practice Manager of the Year award for the second time!

pm of the year 2015

VPMA member and Practice Manager of Blacks Vets in Dudley, West Midlands, Valerie Marsh, was crowned Practice Manager of the Year at this year’s Petplan awards in April – having taken the title in 2006 as well! Val who has been a member of VPMA for 13 years, was hailed as a passionate, positive force for the practice and someone with a soft exterior but a steely determination to get things done. Responsible for managing over 90 people between the 5 branches of the award-winning practice (they also took the title of Best UK Vet 2015 in the VetHelpDirect.com Independent Vet Reviews Awards) Val put her win down to actively encouraging communication within the practice.


Val was in a final-3 line-up, all VPMA members, which included Council Member and Editor of Practice Life magazine Ian Wolstenholme, from Ian McConnell Veterinary Practice in Lancashire, and Mandy Williams from Pets Barn Veterinary Group in Gloucestershire. Val was presented with her award by VPMA Senior Vice-President Helen Sanderson to a loud cheer from members of her team who attended the glittering ceremony, including partners Simon Gubbins and Brian Hogan.

We hope to feature an interview with Val in a future issue of Practice Life, so watch this space for tips from someone who has definitely unlocked the recipe for success several times over!

   

Stress Management for Productive Practice - 18th March 2015

 spvs vpma logo

 

Stress Management for Productive Practice

SPVS and VPMA in partnership with Zoetis and Royal Canin will run a one day course on Stress management on 18th March at Staverton Park, Daventry. Caroline Crowe will describe techniques and skills to combat the impact of stress at work and build resilience. This course will be of benefit to anyone who feels their working environment is more stressful than it should be or who wants to improve the working environment for those they work with.

Read more: Stress Management for Productive Practice - 18th March 2015

   

Support for Practice Managers through VPMA Member Assistance Programme

Veterinary practice managers are now able to access help for themselves and their families through a new Veterinary Practice Management Association (VPMA) member benefit. The new VPMA Member Assistance Programme was created to fill a needs gap for managers with somewhere to go for help on a range of issues from personal to professional. The programme, provided via Health Assured, provides a 24 hour confidential helpline for VPMA members, backed up by a Wellness portal where they can access range of support tools.

Read more: Support for Practice Managers through VPMA Member Assistance Programme

   

VPMA and BVNA join forces to call for Petplan Veterinary Award Nominations

The Veterinary Practice Management Association (VPMA) has once again joined the British Veterinary Nursing Association (BVNA) in calling for nominations for managers and nurses to the Petplan Veterinary Awards which take place in April 2015. Following their appeal last year there was a rise in nominations for both nurses and managers and the association presidents were keen to build on that momentum. In a reciprocal arrangement, BVNA is calling upon its members to nominate their practice managers, and VPMA is calling for nurse nominations.

Read more: VPMA and BVNA join forces to call for Petplan Veterinary Award Nominations

   

Top Ten Essentials to Keep you Legal and Compliant

With health and safety legislation regularly changing it can be hard to keep up. If you have been newly charged with overseeing H&S in your practice, where do you start?

This course will offer a practical update, refresher or introduction to current H&S requirements and legislation, including radiation, waste regulation, COSHH and Risk Assessments, fire safety, staff safety protocols and medicine legislation compliance.  SPVS and VPMA in partnership with Zoetis will be running this course on 24th September in Surrey.

The day will include a practical workshop in completing Risk Assessments and a question and answer session in which Nigel Lea and Samantha Deakin from Citation will share the most commonly asked questions to their helpline.  Carolyne Crowe from Carolyne Crowe Coaching takes you through your legal responsibility to ensure your staff are not stressed at work. What constitutes work related stress, how to spot it, and what you can do to avoid the negative consequences. There will also be a practical demonstration on fire safety, tailored to vet practice, with the chance to try out fire extinguishers and fire blankets and you will receive a separate fire safety certificate.  You will leave knowing what you need to know and what you need to do to ensure your practice is legal and compliant.   

Anyone new to H&S or feeling in need of a refresher should attend this day.

The day will start at 10:00 and finish at 4:30.  CPD certificates, fire safety certificates, lunch and refreshments are included.  The course costs £180 for SPVS/VPMA members (or £255 for non-members).

For further details, or to register for the event, visit www.spvs-vpma-events.co.uk  or call 01453 872 731.

   

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