• news, VPMA
  • news, VPMA
  • news, VPMA
Latest News //
  • CVPM Examination Preparation Workshop

    Are you interested in undertaking the CVPM (Certificate in Veterinary Practice Management)?

    The Certification and Training Committee is holding a FREE information and examination preparation workshop on Wednesday 11th October 2017 in Narberth, Pembrokeshire.

    The CVPM is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

    For more information on the workshop and details of how to register please 
    click here.

  • VPMA seeks new Board members

    Are you interested in influencing the strategy and direction of the company?  If so, read on ....

  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show


Surge in practice manager and vet nurse nominations but work still to do

Nominations for practice managers and nurses in the Petplan Veterinary Awards were boosted this year by a joint initiative between the Veterinary Practice Management Associations and the British Veterinary Nursing Association. The idea was the brainchild of the two presidents, Helen Sanderson and Kirstie Shield, who asked each of their associations to nominate practice staff for the other’s award category. Practice manager nominations rose by nearly 40% and nurse nominations by just under 25%.

Helen Sanderson was delighted at the uplift and wanted to encourage even more members to take part next year, “Practice managers and nurses deserve this recognition, as both work very hard to support practice but don’t always get the acknowledgement for it. However, given how many managers and nurses there are working in the profession, I think we can do even better, and I’d like to see nominations next year for both categories being closer to the numbers seen for the Vet of the Year category.”

BVNA President Kirstie Shield echoed this, “The public doesn’t see the tremendous amount of work that goes on back-of-house to produce a successful practice and the vet is usually at the forefront of their minds. But the professionalism and expertise of nurses and managers help drive a high standard of service and animal welfare – we’d encourage both of these groups to come forward and nominate their colleagues, and for reception staff to introduce the idea to clients. ”

Ms Sanderson was also delighted that the finalists in the Practice Manager of the Year category were all VPMA members. Sharon Lane-Kieltyka from the Shepton Veterinary Group clinched the top title, while Chris Gudge from Highcroft Vet Group in Bristol and Niki Burton from Eastcott Vet Group in Wiltshire were runners-up. Helen wished to congratulate all the finalists, “As an association, we strive to support excellence in practice management and give managers the tools they need to do their job effectively. This has a knock-on effect on boosting the performance of the whole practice team and of course the end service given to clients. We look forward to working with the finalists to disseminate their expertise and knowledge to the rest of our membership.”



sharon lane-kieltyka petplan nurse of the year
Winner of Practice Manager of the Year Sharon Kane-Tieltyka  Veterinary Nurse of the Year Tina Wright with BVNA President Kirstie Shield and compare Gyles Brandreth
 chris gudge niki burton
Runner up Chris Gudge Runner Up Niki Burton






VPMA member hits the top spot as Practice Manager of the Year

helen sanderson sharon lane-kieltyka pmoftheyear2014 2The Veterinary Practice Management Association is delighted that one of its members, Sharon Lane-Kieltyka from the Shepton Veterinary Group in Somerset, was awarded the prestigious title of Practice Manager of the Year at the recent Petplan Veterinary Awards. Along with her trophy, Sharon won a year’s free membership of the association, with subsidised CPD and regional support, access to the active e-group and forums and other member benefits.

Sharon was keen to acknowledge the team effort that went into her achievement, “When I found out I had been nominated I was in shock because to me I was just doing my job. To then be shortlisted was very humbling especially when I realised how many people had actually nominated me. The actual winning of the award was the icing on the cake. This award is not just recognition for what I have done but what the practice team as a whole has achieved over the last couple of years. I feel very proud to work for Shepton Vets and am extremely grateful for the support I get from staff and directors alike. Hopefully in the future there will be more awards to come for other members of the practice!”

Sharon received her accolade at the Petplan Awards in Birmingham last week from past President Pauline Graham who was part of the judging panel. Pauline commented, “Sharon is a very deserving winner – and it’s so lovely that she’s been rewarded for her hard work behind the scenes in running her practice. VPMA is very much about supporting and learning from one another, and the association looks forward to hearing more from Sharon on best management practice.”

Photo: Sharon Lane-Kieltyka with VPMA president Helen Sanderson


RCVS News: Put questions to the RCVS from the comfort of your home

Veterinary surgeons and veterinary nurses will have the chance to put their questions to the Royal College of Veterinary Surgeons (RCVS) from the comfort of their own homes with a free Virtual Question Time webinar.

The live-audio event, hosted by The Webinar Vet, takes place at 8.30pm on Tuesday 15 April and will give members of the veterinary team the chance to pose questions on the issues they care about to members of the RCVS Operational Board.

The panel will answer questions submitted by the profession on any number of topics. What is covered will depend on the interests of the delegates, but topics are likely to include 24/7 emergency care, changes to the Practice Standards Scheme, protection of the title ‘veterinary nurse’, the new Royal Charter and the College’s plans for a new Fellowship.

Those who wish to participate in the Virtual Question Time should visit www.thewebinarvet.com/rcvsvqt to register. Questions can be submitted in advance or on the night during the course of the discussion.

For those who are not able to listen live, a full recording of the Virtual Question Time will be available to listen to via the Webinar Vet, and a live summary of the Q&A will be available on the night via Twitter @RCVS_UK, using hashtag #RCVSvqt


Budget News for Practices: New Tax-Free Childcare Scheme

The Government has announced that it will launch a new Tax-Free Childcare Scheme from autumn 2015. The scheme will broaden the eligibility to allow more people to take advantage of tax breaks relating to childcare.

While the finer detail is yet to be announced, under the new scheme, households where both parents are working and paying for registered childcare will be able to claim relief on contributions of up to £2000 per child per year, subject to eligibility. The scheme is set-up and administered by the employee, relieving the employer of any administrative burden.

Working parents will be able to set up a simple account on www.gov.uk into which they can pay money for registered childcare. For every 80p they pay in, the government will top it up by 20p or 20%, the rate at which most people pay tax. The parents can then pay their registered childminder out of this fund, with the flexibility to increase and reduce payments and draw money back out if needed (though they would lose the government’s contribution in this instance). The scheme is also available to the self-employed, parents on paid sick leave, paid and unpaid statutory maternity, paternity and adoption leave. Employers running the voucher scheme will be able to continue with it after the new scheme launches, but won’t be able to accept new employees onto it from autumn 2015.

Further information


You can see a useful comparison of the current voucher scheme versus the new scheme at http://www.employersforchildcare.org/advice/factsheets




2014 VPMA and SPVS combined CPD Programme


spvs vpma logo

We’re delighted to present our 2014 programme of business and non-clinical CPD courses.

We have built on the success of 2013, repeating the most popular courses in different parts of the country but also introducing some brand new courses and speakers.   We have canvassed our members for their ideas and tailor made our courses to cover the most requested topics.

We are particularly proud of our successful and growing ‘Focus Days’ which combine workshops with an exhibition, giving you the chance to learn about a subject and then immediately quiz the relevant supplier.  The first will cover IT, internet, PMS and telecommunications; the second will focus on what diagnostic equipment you need for your practice and how to ensure a return on investment.

All our courses include case study practices so you will hear from those who are doing it as well as expert trainers.

zoetis logo
Zoetis are again our sponsors for the series and their team of business consultants, led by Nick Steele will contribute to a number of the days.

Courses will take place Scotland, Leeds, Preston, Gatwick, Bristol, Birmingham and Milton Keynes.

These courses often sell out so be ahead of the game and book now.  Take advantage of our group discount or our multiple course bonus!

We look forward to seeing you there.

Cost:  Non members: £255 + vat; SPVS and VPMA members: £180 + vat
Loyalty Bonus … book two courses in any one calendar year and you can attend the 3rd for just £50.

Group and Bulk Discounts … for every 5 people a practice or company books with us in a single calendar year, we will give a voucher for 1 free place at any future course.

For more information on this year's courses or to register, click here


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