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  • news, VPMA
  • news, VPMA
Latest News //
  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.

  • Congress 2018 - REGISTRATION NOW OPEN!

    We are proud of our reputation of breaking new ground in business, management and marketing CPD and our 2018 Congress is no exception.  We have a wealth of speakers new to the UK veterinary conference circuit from different sectors, professions or countries bringing expertise in leadership, marketing, customer care and staff wellbeing.  To find out more about Congress and to register, click here.

  • Petplan Veterinary Awards Practice Manager of the Year Winner 2017 - Anne Corson

    Petplan Practice Manager of the Year Winner, Anne Corson from Pennard Vets in Tonbridge, Kent demonstrates the type of work she carries out in a normal working day. Watch the Video.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show


Increasing recognition of the vital role of the Practice Manager

2013 saw a surge in the number of entrants into the Practice Manager of the Year category of the prestigious Petplan Veterinary Awards, with 144 entries being submitted. 

The figure has rocketed from 20-25 entries in previous years. The overall winner was Cery Lawson-Tancred, a practice manager with Golden Valley Veterinary Hospital in Nailsea, Somerset. VPMA President Helen Sanderson was on the judging panel and presented Cery with her award on the evening.

cery lawson-tancred practice manager winner

Helen commented, “We were delighted with the number of entries into this category this year and judging 144 entries was no easy task, particularly as the standard was so high across the board. Cery was a very worthy winner and exemplified all the qualities of an excellent practice manager – strong leadership and people management skills and the ability to pull everything and everyone together to keep the practice working efficiently and effectively.

‘We had lots of nominations from clients as well as members of the practice team this year, showing how much practice managers are appreciated for their efforts within and outside the practice. Many of the testimonials commented on the invaluable role of practice managers in setting the standards for client care as well as showing leadership and support to their team. It’s terrific that managers are increasingly being recognised for their efforts, particularly as they are often working behind the scenes and are often unsung.

One of our goals at the VPMA this year is to really drive awareness of the pivotal and invaluable role that practice managers play in the success of a practice. We’d urge anyone out there that isn’t a member to join us and let’s aim for even more entries next year!”

For further information please visit www.vpma.co.uk   www.petplanvet.co.uk

Photo caption:

Gyles Brandreth (compère), Cery Lawson-Tancred, Helen Sanderson (President of the Veterinary Practice Managers Association)


Press contact: Libby Sheridan 01727 859259 This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Congress fund-raiser for charities helping people and animals

Following their successful joint congress, VPMA and SPVS senior vice-presidents Pauline Graham and Gudrun Ravetz recently presented cheques to their chosen congress charities. Medical Detection Dogs and The Links Group were the beneficiaries of a fund-raiser at the recent Veterinary Business & Management Congress where guests at the congress banquet and dinner donated a whopping £1310.

Read more: Congress fund-raiser for charities helping people and animals


Now Available - Salary Survey 2012

Available free to all VPMA Members.  Get your copy by logging into the Members' Only Area.

VPMA Appoints New President

Helen Sanderson, CVPM, Cert B & PS, DMS, was inaugurated as VPMA President on Saturday 26th January at the VPMA/SPVS Joint Congress held at the Heythrop Park Resort.

Read more: VPMA Appoints New President


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