• news, VPMA
  • news, VPMA
  • news, VPMA
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  • CVPM Examination Preparation Workshop

    Are you interested in undertaking the CVPM (Certificate in Veterinary Practice Management)?

    The Certification and Training Committee is holding a FREE information and examination preparation workshop on Wednesday 11th October 2017 in Narberth, Pembrokeshire.

    The CVPM is awarded by the VPMA to individuals who have demonstrated their ability to effectively manage a veterinary practice, hospital or unit.  The CVPM is aimed at both experienced managers who are new to the veterinary industry and members of the veterinary team who are currently working in a management role.  The qualification also provides a benchmark for veterinary employers seeking to employ a new practice manager.

    For more information on the workshop and details of how to register please 
    click here.

  • VPMA seeks new Board members

    Are you interested in influencing the strategy and direction of the company?  If so, read on ....

  • Preparing for the General Data Protection Regulation

    12 steps to take now .... (click here)

  • CPD: Focus on the Practice Team, Leicester Football Stadium - 11th October

    We’re delighted to be bringing back Robin Launder, who wow’d audiences at our 2017 Congress with his high energy presentation on creating positive mindsets.

    Robin will be joined by an impressive line-up of other speakers that include:

    • Rebecca Leask and Stephenie Malone, Harrison Clark Rickerbys
    • Doug Muir, Compassion Understood
    • Gordon Dunn, The Vet Group
    • Lisa Winter, Onswitch
    • Susie Samuel, Vet Help Direct
    • Lizzie Lockett, RCVS
    • Major Cathie Gregg, GLCM

    From Mindset Theory to Measuring Your Customer Care Experience; from tips on attracting, retaining and rewarding all the members of your team to creating and nurturing a positive practice culture, this event will help you build a happier, more focused and more productive practice team.

    One lecture stream will concentrate on overall HR issues, the other will focus more on client care and communication.  This is an excellent day for Practice Managers, Reception Managers, Owners, Clinical Directors… or anyone else who is responsible for client communication or team management.

    Click here
     for synopses on all the lectures and here for speaker profiles.

    The day will also offer a focused exhibition – click here for details of the companies that will be available to talk to you.

    The day will start at 9:30am and finish at 4:30pm. Workbooks, CPD certificates, lunch and refreshments are included.

    For further details and to register click here.


Veterinary Business Video Show - Latest Episode

You can click here to view any or all of the previous episodes of the Veterinary Business Video Show


SPVS-VPMA Technology Day aims to help drive profits

Lost calls can mean lost business and potentially even lost clients. A recent survey by PH Media shows that, on average, vet practices leave callers on hold for just under 40 seconds – the cut off point where people start to hang up¹׳². Yet few practices are receiving logs of those who do hang up, even although this is readily available technology. Further, only 5% of practices surveyed took advantage of on hold waiting time to relay marketing messages and a whopping 42% subjected their callers to silence³.

Read more: SPVS-VPMA Technology Day aims to help drive profits


SPVS and VPMA announce new CPD brand and programme aimed at the whole practice team

SPVS and the VPMA have announced a new year-long programme of business and management seminars following the success of their first joint congress and second year of combined CPD.

Read more: SPVS and VPMA announce new CPD brand and programme aimed at the whole practice team


Increasing recognition of the vital role of the Practice Manager

2013 saw a surge in the number of entrants into the Practice Manager of the Year category of the prestigious Petplan Veterinary Awards, with 144 entries being submitted. 

The figure has rocketed from 20-25 entries in previous years. The overall winner was Cery Lawson-Tancred, a practice manager with Golden Valley Veterinary Hospital in Nailsea, Somerset. VPMA President Helen Sanderson was on the judging panel and presented Cery with her award on the evening.

cery lawson-tancred practice manager winner

Helen commented, “We were delighted with the number of entries into this category this year and judging 144 entries was no easy task, particularly as the standard was so high across the board. Cery was a very worthy winner and exemplified all the qualities of an excellent practice manager – strong leadership and people management skills and the ability to pull everything and everyone together to keep the practice working efficiently and effectively.

‘We had lots of nominations from clients as well as members of the practice team this year, showing how much practice managers are appreciated for their efforts within and outside the practice. Many of the testimonials commented on the invaluable role of practice managers in setting the standards for client care as well as showing leadership and support to their team. It’s terrific that managers are increasingly being recognised for their efforts, particularly as they are often working behind the scenes and are often unsung.

One of our goals at the VPMA this year is to really drive awareness of the pivotal and invaluable role that practice managers play in the success of a practice. We’d urge anyone out there that isn’t a member to join us and let’s aim for even more entries next year!”

For further information please visit www.vpma.co.uk   www.petplanvet.co.uk

Photo caption:

Gyles Brandreth (compère), Cery Lawson-Tancred, Helen Sanderson (President of the Veterinary Practice Managers Association)


Press contact: Libby Sheridan 01727 859259 This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Congress fund-raiser for charities helping people and animals

Following their successful joint congress, VPMA and SPVS senior vice-presidents Pauline Graham and Gudrun Ravetz recently presented cheques to their chosen congress charities. Medical Detection Dogs and The Links Group were the beneficiaries of a fund-raiser at the recent Veterinary Business & Management Congress where guests at the congress banquet and dinner donated a whopping £1310.

Read more: Congress fund-raiser for charities helping people and animals


Now Available - Salary Survey 2012

Available free to all VPMA Members.  Get your copy by logging into the Members' Only Area.

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